Your receptionist goes home at six.Your clients don’t.

CallsCovered watches phone calls, emails, live chat, and texts in every hour your team isn’t there. Every conversation becomes a written record.

Arrange a call.
128

CONVERSATIONS THIS WEEK

The count starts when yours does.

The line is open.

Every hour of it.

While you slept.

01· WHAT IT ANSWERS

Every conversation, on the record.

A sample evening on the desk, filed and sent.

19:42 · new enquiry

The caller is greeted, verified against your policy, and the enquiry is captured in full — no ring-out, no voicemail.

BOOKED · Tue 09:30

› BOOKED against your diary rules

20:15 · booking request

It checks the diary rules you set, offers real slots, and books the caller in — consultation, recall, or viewing.

BOOKED · Sat 10:00

› BOOKED against your diary rules

21:03 · quote request

The scope is captured, the follow-up is promised in writing, and the record reaches your inbox the same hour.

E-MAILED · same hour

› Recorded by email + text

22:50 · urgent caller

Real emergencies reach the on-call path you define; everything else is held politely for the morning.

ESCALATED · your rules

› Routed by your triage rules

23:31 · message

Name, number, matter, urgency — taken in full and on your desk as a written record before the office opens.

LOGGED · written record

› Recorded by email + text

SAMPLE CONSOLE · REAL FLOWS

02· MADE TO SOUND LIKE YOU

You fully customise this receptionist.

The voice it answers in, the rules it books by, what it verifies before it releases anything: set to your company on a call, priced in your contract.

Greeting line“Good evening, [company name] — how can I help?”
Booking rulesSaturdays 9:00–13:00
Verification policyNever quote prices on the phone
Tone

CALLSCOVERED · SAMPLE REPLY

“Of course — Saturday at 10 works.”

03· HOW IT PLUGS IN

It watches every channel. It plugs into your software.

Your clients reach you by call, text, email, or live chat. CallsCovered watches all four. On the other side, it connects to the software you already use: custom integrations for bookings, records, and more. If your platform has an API, ask — we scope it in writing.

CALLS TEXTS EMAILS LIVE CHAT CALLSCOVERED BOOKING SOFTWARE CLIENT RECORDS YOUR OTHER TOOLS

Calls · texts · emails · live chat › CallsCovered › booking software · client records · your other tools

04· BUILT PER COMPANY

Built per company. Priced per company.

We don’t build one receptionist and sell it to everyone. We build yours.

What it answers, how it verifies, what it books — shaped to your company on a call, priced in your contract.

  • VOICEThe voice it answers in
  • RULESWhat it books by
  • VERIFICATIONWhat it checks before it releases anything
  • SCOPESet on a call, priced in your contract

You pay for what you use, and the platforms bill you directly: ChatGPT usage via the OpenAI API, calls and messages via Twilio.

No bundle markup. You see exactly what a call costs.

£150

From £150 A MONTH · +VAT · PRICED IN YOUR CONTRACT

From £150 a month. Set it against the client you almost lost last quarter.

The missed call is a customer.

We’ll scope your build in writing before anything is signed.

We’ll be in touch to arrange a call.